iOS 9 Users Are Experiencing Issues With POP Email Accounts And Attachments

Apple iOS 9

Some iOS 9 users are complaining in Apple discussion forums about having trouble in opening emails with attachments. It sounds like a small group of users are getting “Message not yet downloaded from server” error whenever they attempt to open an email message with an attachment.

According to MacRumors, there is a 22-page thread in the discussion forums with over 200 replies from users who are all experiencing problems in opening emails with attachment using the default mail app. The issue seems to be affecting users with POP email accounts and is causing problems with both old and new email.

I am having exactly the same issue. Many of my old mails on my iPad just saying not yet downloaded from the server. I am using a pop account on both my iPad and windows live mail. I have tried deleting my email accounts and adding back in. Even some emails that were received this morning are now showing as not being downloaded from the server.

Many people have also commented that deleting email accounts and adding them back in does not fix the issue. However, downloading an alternate email program like Outlook from the App Store seems to have worked for many users as a temporary fix. Some users are also claiming that Turning the Wi-Fi off is allowing them to read previously download emails and access attachments, but images are not viewable.

Interestingly, one user claims that an Apple engineer has contacted him suggesting the email issue occurs when an email account has been configured to delete copies of the email from the server. But unfortunately, this solution only works for some and still leaves the sent and trash emails inaccessible. In addition, this solution also defeats the purpose of using POP email accounts.

This issue usually starts if one of the devices/computers that was setup with this email account has been configured to remove a copy of emails on the server. If this is the case, the customer will need to check the settings of all the devices and computers that are running this email account.

iOS leaves messages on the POP3 server by default. iOS never stores email permanently, whether POP3 or IMAP. If they are removed from the server by another device, then this issue can occur.

A test that you may want to do to confirm this is to have the customer produce the error by opening one affected mail on the iOS device, and then locate that specific email on his webmail. If not found, then the device is behaving as expected. If found, please try to forward it to the same mailbox and see if the same issue occurs.

It looks like users have been facing this issue since the launch of iOS 9 in September 16 and has not been fixed in iOS 9.0.1 or iOS 9.0.2. It is also not clear if the upcoming iOS 9.1, the first major update to iOS, fixes this issue. So far, Apple has not given any official statement on whether a fix is planned or when we can expect it and until then we advise users to use a different email program for their needs.

Source: Apple Forums

Tags:

Haridas Gowra Avatar

Help Us Grow

If you like this post, please share it with your friends.

You are free to copy and redistribute this article in any medium or format, as long as you keep the links in the article or provide a link back to this page.

Subscribe to Newsletter




Privacy Settings

Privacy & Cookie Overview

Our website uses cookies to provide you with the best user experience possible. These cookies are stored in your browser and perform essential functions such as recognizing you when you return to our website, as well as helping us to understand which sections of the website you find most useful and engaging.

To learn more, you can read our Privacy & Cookie Policy or reach out through our Contact form.

Strictly Necessary Cookies

Strictly Necessary Cookies must always be enabled to ensure the proper functioning of this website and to allow us to provide you with excellent service. These cookies are also essential for saving your cookie preferences.

Google Adsense

We use Google AdSense to keep this site free by displaying relevant ads. AdSense requires essential cookies that cannot be disabled, but you can manage other cookies. We respect your privacy and provide options to control non-essential cookies.

For more details on how Google handles your data, visit Google's Data Usage Policy. Please review our Privacy Policy for more information on how we protect your data.

AddToAny

We use AddToAny for social sharing. It doesnโ€™t store cookies, ensuring a privacy-friendly experience. AddToAny complies with GDPR and CCPA by default.

For more, see their Privacy Policy.

OneSignal

We use OneSignal to send notifications to users who opt in. OneSignal complies with GDPR and is certified under the EU-US and Swiss-US Privacy Shield frameworks.

For more, see their Privacy Policy.

3rd Party Cookies

This website utilizes third-party cookies, which can enhance your experience and support our ongoing efforts to improve our services.

Google Analytics

We use Google Analytics to collect anonymous data, such as visitor numbers and popular pages, to improve user experience and site performance. Keeping this cookie enabled helps us refine the site based on visitor activity.

For more information, see Googleโ€™s Privacy Policy.

Discover more from Prime Inspiration

Subscribe now to keep reading and get access to the full archive.

Continue reading