Lenovo Blames Clerical Error For Reported Problems With LaVie Z 360 Notebooks

Lenovo claims that problems in Lenovo LaVie Z 360 notebook in Tent and Stand mode are not technical issues but a clerical error in their product information web page.

On Friday, we reported that Lenovo LaVie Z 360 notebook has problems with its Tent mode and Stand mode. Couple of day ago, Consumer Reports wrote a post about issues in LaVie Z 360 notebook calling public attention along with a picture of mail sent by Lenovo’s Web Sales Manager.

For those who are not following the news, it about LaVie Z 360 is not functioning in the four modes (laptop, tablet, tent, and stand) as promised on the product page, with Tent and Stand mode not working as advertised. Consumer Reports also posted a picture of the letter sent by Lenovo offering 5 percent refund. You can find more details here.

Now, Lenovo claims that the reported problem is not technical but a clerical one. They claim that the error was not in the device but in the LaVie Z 360 web page that listed the product information, which according to Lenovo, misled people to believe that the device was indeed capable of four modes.

To add strength to their claim, they point out that at the CES 2015 reveal; they only mentioned that LaVie Z 360 supports only laptop and tablet modes, not tent nor stand. Even Consumer Reports’ coverage back then alludes to that. Lenovo says that for LaVie Z 360 to work in Tent and Stand modes it would require additional parts and it would add to the heft of the LaVie Z and would be contrary to its nature. For Lenovo, LaVie Z series represent ultralight notebooks, while its Yoga line of notebooks will be the standard-bearer for that quadruple mode. So, if you are expecting a firmware fix from Lenovo, it is not going to happen.

Lenovo’s explanation on these issues is a half-hearted effort to repair the public damage and we hope Lenovo will release a PR statement that is better than “Clerical Error in our product page”, and offers a full refund to dissatisfied buyers.

Source: Slash Gear